Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality
Reception AcademyCurso presencial
London (Inglaterra)
886 €
Duración : 20 Días
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Fecha inicio
Objetivos
Start your new Hotel Career from as little as £45.79 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more. This popular course has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.
A quién va dirigido
At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently, anyone from any professional background, nationality or age is welcome to join the course.
Requisitos
Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.
Temario completo de este curso
UK 5* Hotel procedures and brand standards:
- Customer service procedures; Welcoming guests upon arrival and using correct terminology
- Checking guests in and out and all other booking/reservation procedures
Opera PMS Version 5 reservation system:
- Checking–In and Checking-Out guests using the software
- Introduction to Hotel Accounts used in Front of House
- This market leading hotel reservation software is utilised by many UK and International Hotels
Sales & guest interaction:
- Role play sessions using our replica Hotel Reception desk in our classrooms
- Becoming familiar with hotel terminology (specific language used in the UK)
- Learning to up-sell a room to a guest
- Guest complaint handling
Employment Assistance:
- CV writing skills; guidance on creating the correct CV for Hotels
- Interview techniques; guidance on how to perform in an interview
- Career path planning for a clear understanding of your future in the hospitality industry
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