Commercial and administrative management of tourist services in English. (Part 1)

Guests and Tourists I Guests and Tourists II Receptionists & Hotel Workers I Receptionists & Hotel Workers II Hotel Services I Hotel Services II Customer service and satisfaction I Customer service and satisfaction II Checking into a hotel The Hotel. You've got mail Organising a convention Course test 1

Presentation of tourist information in English. (Part 2)

Negotiating Contracts for Online Provision I Negotiating Contracts for Online Provision II Giving Information to Tourists about Environmental Practice & Legislation I Giving Information to Tourists about Environmental Practice & Legislation II Formal Writing Practice. Arranging a Meeting Formal Writing Practice. Agreeing Contract Details Everyday Communication in a Tourist Establishment Service Experience at The Highland Parks Hotel Dealing with an Accident & Insurance Claim I Dealing with an Accident & Insurance Claim II Food & Beverage Suppliers Problems with Delivery Suppliers Channel Dexway Course test 2

Tourist customer service in English. (Part 3)

Vocabulary for a Tourist I Vocabulary for a Tourist II Crew Members and Security I Crew Members and Security II Departures, Arrivals & Useful Terms I Departures, Arrivals & Useful Terms II Nautical Terminology I Nautical Terminology II Information Desk Booking A Railway Ticket For Advance Travel From An Agency An Agency With A Problem And Reporting Lost Property To A Station Guard Tourist customer service - Channel Dexway Tourist customer service - Course test 3 Course summary tes