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The Development, Introduction and Sustaining of Total Quality Management

The Development, Introduction and Sustaining of Total Quality Management

London Business Training & Consulting

Curso presencial

London (Inglaterra)


Would you like to learn more about Total Quality Management?

Lectiva.com recently added the perfect course for you! This programme will tell you all you need to know about why senior management should become personally involved in Total Quality Management and what they should do in terms of actions.

The course in Development, Introduction and Sustaining of Total Quality Management will teach you everything about the role of middle and first-line management the activities which they need to get involved with.

In addition, you will be able to understand the continuous improvement of this sector and how the improvement process is triggered.

During this course, you will get to know some of the typical problems in sustaining TQM and to solve them. Also, an audit tool that will help you assess if these organisations are experiencing some problems and which are the factors that can have a negative impact on the sustainability of TQM.

Last but not least, you will be able to understand six levels of TQM adoption that can be used as an internal measure by which organisations can compare their standing and which help them review their performance.

Are you ready to become an expert in Total Quality Management? Contact Lectiva.com.co.uk and learn everything about this opportunity!

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Fecha inicio

Marzo 2020


Chief officers, directors and heads of departments who wish to play a greater role in determining the quality policy within their organisations; senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential; those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations; middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation; industrialists; management consultants

Temario completo de este curso

The Role of Management in TQM
  • The need for senior managers to get involved in TQM
  • What senior managers need to know about TQM
  • What senior managers need to do about TQM
  • The role of middle managers
  • The role of first-line managers
The Introduction of TQM
  • Change and Continuous Improvement
  • Forces for change
  • How do companies get started?
  • Approaches to TQM
A Framework for the Introduction of TQM
  • Organising
  • Systems and techniques
  • Measurement and feedback
  • Changing the culture
  • Use of the framework
Levels of TQM Adoption
  • Level 1 – uncommitted
  • Level 2 – drifters
  • Level 3 – tool-pushers
  • Level 4 – improvers
  • Level 5 – award-winners
  • Level 6 – world-class
Sustaining TQM
  • TQM sustaining audit tool: development and methodology
  • Category 1 – internal / external environment
  • Category 2 – management style
  • Category 3 – policies
  • Category 4 – organisation structure
  • Category 5 – process of change
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