Modern Techniques of Quality and Productivity Management

Modern Techniques of Quality and Productivity Management

London Training for Excellence

Curso presencial

London (Inglaterra)

Precio a consultar

Duración : 5 Días

"Learning Objectives

To gain an understanding of the concept of TQM soft skills for managing, controlling and improving quality in organizations.

To evaluate the skills and resources needed to implement TQM processes, with particular emphasis on soft skills for achieving world class standards.

To develop their skills in using quality tools for data analysis.

To improve their Knowledge of alternative quality measures.

To improve their ability to use quality measurement and control tools and to identify quality improvement opportunities.

To improve their ability to develop an integrated plan to improve quality and create the required awareness for its success.


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" Senior managers in manufacturing & service organizations, private, institutional or government, who wish to implement improved total quality and performance within their areas of responsibility.  Quality Assurance practitioners who wish to evaluate the quality performance of their organizations in comparison with international quality certification standards. "

Temario completo de este curso

Introduction to TQM soft skills: Development of TQM practices. Stages of quality management. Barriers to quality achievement. Quality cost & customer satisfaction. Achieving world-class standards. Competitive advantage through TQM. Principles: Quality Management concepts. How to be customer focused. Ensuring customer feedback. Defining ‘Best Value’ in public service. Ensuring employee feedback. Processes: Elements of quality management. Selection of quality criteria. Quality measurement processes. Statistical quality control. Quality assurance planning. Continuous improvement planning. Implementation: Quality approval certification. Implementation processes. Quality audit procedure. Use of diagrams in quality systems. TQM cost-benefit comparisons. Priority setting in correcting defects. Success Strategies: Need for committed leadership. Overcoming resistance to change. Building multi-skilled TQM teams. Coordinating TQM processes. Setting up a work centered TQM project.
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