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Advanced Management: Cross Selling and Up Selling

Advanced Management: Cross Selling and Up Selling

London Training for Excellence

Curso subvencionado para desempleados presencial

London (Inglaterra)


4.211

Duración : 5 Días

The more products or services a customer buys from a company the more likely they are to stay with thatcompany. If you want to add value for your customers and build loyalty while improving sales this is thecourse for you. This course teaches you all the skills needed to add value to customers’ personal orprofessional lives while increasing sales for your company. You will leave training with a new attitude towardselling and the skills to be successful in cross selling upselling and overcoming resistance. And the best partis your customers will feel served not sold.

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Localización

Fecha inicio

London

A quién va dirigido

Managers Sales representatives Marketing agents Retailers

Temario completo de este curso

  • Bringing Value to Customers
  • Understanding how combining sales and service is the best way to serve customers
  • Bringing value to customers through cross selling and upselling
  • Matching features and benefits to customer needs
  • Adding Value Through Cross Selling
  • Identifying the three types of cross selling
  • Understanding why people buy
  • Listening for cross selling opportunities
  • Creating opportunities for cross selling
  • Bridging to the offer
  • Questioning to grab interest
  • Introducing benefits
  • Gaining commitment
  • Adding Value Through Up Selling
  • Increasing the quantity of the customer’s order
  • Upgrading the product the customer ordered
  • Understanding when to upsell
  • Questioning to determine customer needs
  • Introducing benefits
  • Gaining commitment
  • Overcoming Resistance
  • Understanding why customers resist
  • Learning when to overcome resistance
  • Handling customer resistance
  • Clearing up misunderstandings
  • Dealing with drawbacks
  • Overcoming stalls
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